Terms of service

These Terms govern your use of The Whisper of Wood store (the "Site") and any purchase you make from us. By using the Site, you agree to these Terms.

About The Whisper of Wood

The Whisper of Wood sources, curates, and ships agarwood-based products including jewelry, incense, essential oils, and personal care. We are an international retailer and ship worldwide.

Product authenticity

We work directly with established agarwood suppliers in Vietnam, China, and Southeast Asia. Every product is hand-inspected. Material descriptions (e.g. "Kynam", "Sinking-Grade", "Phu Son Red Earth") reflect our supplier's grading and our own scent verification.

Agarwood is a natural material. Color, grain, scent intensity, and finish vary piece to piece. The product you receive may differ slightly from photography.

Pricing & payment

All prices are in USD. Prices may change without notice. Payment is processed at checkout via Shopify Payments, PayPal, Shop Pay, Apple Pay, or Google Pay. We do not store your payment details.

Order acceptance

Placing an order is an offer to purchase. We reserve the right to refuse or cancel any order — including for suspected fraud, inventory error, or pricing error. If we cancel your order, we refund in full within 5 business days.

Intellectual property

All content on this Site — product photography, descriptions, "The Whisper of Wood" name, logo, and graphic identity — is owned by The Whisper of Wood. You may not reproduce, redistribute, or use any of it without our written permission.

Prohibited use

You may not use the Site or our products in any way that:

violates law
infringes our intellectual property
attempts to disrupt our operations
resells our products without prior authorization

CITES & export compliance

Agarwood is regulated under CITES Appendix II. By purchasing, you confirm that you are legally permitted to receive agarwood in your country, and you accept responsibility for any local import requirements.

For high-value pieces ($1,000+), we may request additional information about the intended destination to ensure compliant export documentation.

Disclaimer of health claims

Our products are aromatic and decorative. They are not medical devices, cosmetics with claimed health effects, or therapeutic products. Cultural and traditional context mentioned on the Site is for descriptive purposes only and has not been evaluated by any health authority.

Limitation of liability

To the maximum extent permitted by law, The Whisper of Wood is not liable for indirect, incidental, or consequential damages arising from use of the Site or our products. Our maximum liability is limited to the amount you paid for the product in question.